Troubleshooting Airtel Xstream Fiber Connection at Home When No Internet is Available
Mobile & Networking -
Oct 06, 2023
What is a network problem in a fiber connection?
Quick fixes for troubleshooting your fiber connection
Check the wires, buttons and other connections
Check the patch cable and other such cables
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Copper connection – check phone cord – typically RJ11.
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Fiber connection – patch cord (yellow color cable) that needs to be inserted properly in the ONT.
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LAN connectivity (LAN LED will glow) – Connect the network cable (RJ45) from the computer to the back of the ONT/Router. Make sure you are connecting the correct type of cable from the router to the computer (see the following Figure).
Decode the lights
Reboot your modem
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Go to Airtel Thanks App
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Go to broadband
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Go to My Wi-Fi
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Click on Wi-Fi
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Optimize Wi-Fi
The last resort – call your internet service provider
Wi-Fi troubleshooting tips for your fiber connection
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Don’t place the router in the corner of the house or in a closed box. It’s best to find a central location so all parts of the house can enjoy sufficient speed/coverage.
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The router functions optimally when kept at a minimum height of 4 feet.
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Typically, a WiFi frequency of 2.4 GHz has lower speeds but longer coverage. Whereas the 5 GHz has faster speed but lower coverage. So pick according to your needs.
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For high-speed internet connectivity, check your devices compatibility
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Use the various utilities of “My Wi-Fi”, like diagnosing your connection, checking WiFi coverage, etc., on theAirtel Thanks App.
A few more additional benefits of an Airtel fiber connection
Round-the-clock customer support
Proactive network monitoring
Auto troubleshooting routers –
